Mercedes Scenna
01 Work

Work, experience and studies

Case studies from my recent years at Copado, then the path that led there.

Experience

Oct 2025 – Aug 2026

Principal Product Designer

Copado · Madrid, Spain (Remote)

Led end‑to‑end design for strategic technical and AI initiatives, from product definition to delivery. Led Agentia Advanced, unifying three products into one AI‑driven offering that passed $1M in revenue in its first quarter. Lifted the AI Platform's NPS from 61 to 80, and built Org Discovery, an AI scanner for Salesforce orgs.

Mar 2023 – Sep 2025

Director of Product Design

Copado · Madrid, Spain (Remote)

Built Copado's design practice from scratch and led a multidisciplinary team of 5 direct reports. Directed the Nitro / Journey to Value initiative across six product experiences, cutting customer Time to Value from about 180 to 18 days. Led the multi‑platform design system across Salesforce Lightning and Angular, and helped shape Copado's early AI strategy.

May 2019 – Mar 2023

Product Designer to Senior Manager UX

Copado · Madrid, Spain (Remote)

Joined as Product Designer, then became UX Manager and Senior Manager UX as the design practice grew.

Sep 2018 – Apr 2019

Lead UX/UI Designer

Bravent · Madrid, Spain

Led UX/UI strategy across Legal, Commercial, Supply Chain and Sports engagements. Owned feature planning, research, prototyping and usability testing for web and mobile.

Sep 2013 – Aug 2018

Senior UX/UI Designer

Bloopark · Magdeburg, Germany

End‑to‑end design for web and mobile products across online shops, intranets and portals, in cross‑functional agile teams.

Studies

2008 – 2013

Graphic Design

Universidad de Buenos Aires (UBA) · Buenos Aires, Argentina